Contact Us
Have a question?
We aim to respond within 24 hours. Before getting in touch, the links below may help with delivery, shade adjustments or returns.
Not sure how to use your products?
Check the "How to use" section on your product page for details.
View all productsShade not quite right? Request an adjustment first.
For My Custom Foundation, Concealer, Drops, & Glow Booster, we’ll remake your shade free of charge. Send your adjustment request within 14 days of delivery and our team will take care of this for you.
Request a shade adjustmentReturns & refunds
You have 14 days from delivery to request a return or refund, though eligibility depends on the product type. Opened cosmetic products cannot be returned or refunded unless they are faulty. For our custom complexion products, finish and coverage are chosen by you at the point of order and are not eligible for a refund or exchange. If your shade isn't quite right, our Shade Guarantee entitles you to one complimentary adjustment.
See our full policy hereDelivery & tracking
Track your parcel using the courier links below:
- • Royal Mail
- • FedEx