Refund Policy

MATCH GUARANTEE

My Custom Foundation, Concealer, Drops & Glow Booster

If your custom product doesn't perfectly match your skin tone, we'll remake it for free with our Shade Match Guarantee . You have 14 days from delivery to let us know - even if you've opened and used it.

Here's how it works:

• Your shade doesn't match? We'll take on your feedback, remake a new shade and send it to you free of charge. Request your shade adjustment within 14 days of receiving your order at dcypher.com/adjustments. 
• Adjustments still not quite right? You have 14 days from receiving your adjusted product to request a full refund.
• Faulty product? We'll make it right. Request a replacement or refund within 14 days of delivery.
  
  

RETURNS

Brushes & Primers

Returns accepted within 14 days of delivery for:

• Faulty items (opened or unopened)
• Unopened, unengraved products with security seal intact

Please note, unopened, non-faulty brushes and primers, or engraved brushes, cannot be returned.